PROCENTEC attaches great importance to the protection of your personal data. We provide information in this Privacy policy regarding the manner in which we handle personal data.

PROCENTEC complies in all events with the applicable privacy legislation, including the General Data Protection Regulation (Dutch AVG). This means that we in any event:

  • Will process your personal data in accordance with the purpose for which it is provided, these purposes and types of personal data are described in this Privacy policy;
  • Limit the processing of your personal data to only the data that is minimally necessary for the purposes for which this data is processed;
  • Will request your express permission if we require this for the processing of your personal data;
  • Have taken suitable technical and organisational measures in order to protect your personal data;
  • Will not pass on any personal data to other parties, unless this is necessary for the execution of the purposes for which this data is provided;
  • Will refer you to the rights that you have with regard to the processing of your personal data.

Which personal data is processed by us?

We process the personal data you have provided to us, for example in the context of the delivery of products and/or services to you or acquired by us due to the fact that you have used our website, have filled in a contact form, or have registered for our newsletter.

Your personal data that we process can be as follows:

  • your name
  • your address
  • contact details such as your telephone number and email address
  • other data such as your Twitter or LinkedIn account or other social media services
  • the IP address of the computer with which you visit our website (see also our cookie statement)

Purposes of the use

We use your personal data for a number of different purposes. These are the following.

a)    The performance of an agreement.

Explanation: If you conclude an agreement with us, we will ask for your contact details. This data can also be used for invoicing.

b)    Maintaining contact with you.

Explanation: Your contact details are kept up to date in our client system and can be used inter alia for sending newsletters, updates, invitations to events and seminars, and for sending information that you have requested from us.

c)    Improvement of our product and service information and for the execution of focussed marketing actions.

Explanation: We like to provide you with relevant information. We analyse the following data for this purpose:

i)    Interaction data: The personal data acquired from contact between PROCENTEC and you, for example via our website.

ii)    Behaviour data: The personal data that is processed by PROCENTEC regarding your behaviour, such as your preferences, opinions, wishes, and requirements. We can for example deduce this data from your surfing behaviour on our website, the reading of our newsletters, or because you request information. Please see also “Use of cookies”.

iii)    Analysing of the use of our website.

Explanation: The users’ statistics of the website enable us to acquire a picture of inter alia the number of visitors, the duration of the visits, and which pages of the website are viewed. This concerns the collection of generic data without information regarding persons. We use the acquired information for the improvement of our website.

iv)    Improvement and security of our website.

Legal ground for the processing

We process personal data only if there is a legal ground present for this. The legal grounds on the basis of which we process personal data are:

  • permission
  • on the basis of an agreement, or in the run-up to the concluding of an agreement
  • a justified interest


If we have requested your permission for processing personal data and you have provided this permission, you will also always have the right to withdraw this permission again.

An agreement, or in the run-up to the concluding of an agreement

If you have concluded an agreement with us, we will process the personal data if and insofar as this is necessary for the execution of the assignment.

Justified interest

We are permitted to process personal data if we have a justified interest and do not disproportionally infringe on your privacy thereby. In this manner we use, for example, your contact details to invite you to relevant meetings.

Third parties engaged by us (processors)

We can engage service providers (processors) for the processing of your personal data who will process personal data exclusively on our instructions. We will conclude a processing agreement with these processors. This processing agreement sets out inter alia that the processors will act exclusively on our instructions and are not permitted to use the personal data for their own purposes.

For example, the processors who we use are parties that offer and host software used by us. We further engaged IT service providers for the management of our IT network. We also use third party services for sending our newsletters.

Provision of personal data to third parties

It may be necessary to share personal data in the context of our service provision. Your personal data will not be shared with third parties for commercial purposes.

We use service providers (processors) that are established outside the European Economic Area (EEA) for sending email newsletters. These parties guarantee an appropriate level of security of personal data. In our contractual relationship with these processors we use model contracts that have been approved by the European Commission (Decision 2010/87/EU) as appropriate precautions.

Your rights

Every person can exercise specific rights on the basis of the law with regard to his or her personal data. In this manner you have the right to access, rectification and removal of personal data. You can also object to the use of your data or request that this use is restricted. In specific cases you can even request that your data is returned and transferred to another party. Please contact us on our telephone number or at for all these questions.

Retention periods

We keep your personal data for as long as this is necessary for the purpose for which we have acquired the data unless a statutory retention period applies.


If you have any complaints regarding the manner in which we handle your personal data, please contact us by sending an email to or by calling us. We will be happy to assist you in finding a solution. In the unlooked-for event that this is unsuccessful, you can always contact the Dutch Data Protection Authority.